Cancellation/Refund Policy

This defines the time parameters for cancelling a reservation (PDM, Seminar, or Plant Tour) and get a full refund for those members who have paid by credit-card. This policy also addresses the refund policy for no-shows. This policy does not address the refunding of enrollment fees for instructor–led educational opportunities such as CPIM classes, CSCP classes, or Principles offered at Waubonsee Community College (WCC). You need will need to contact the Workforce Development Program Adminstrator at WCC.


You can register on our website ( for a PDM, Seminar, or Plant Tour anytime up to 48 hours (2 days) before the event starts. For example, if the event starts at 5:30 PM on Wednesday, you can register (or cancel a reservation) up to 5:29 PM on the proceeding Monday.  If you miss this cutoff, please send an email no later than noon on the day of the event to notifying us that you will not attend. If you have paid with a credit card, you will be reimbursed.  If you are a no-show and have paid with a credit card, you can be reimbursed once per fiscal year (July 1st to June 30th).


Physical items such as textbooks or other educational materials for purchase on this site will be available for pickup at the first session for the corresponding class.  No products will be shipped.