Cancellation/Refund Policy

This defines the time parameters for cancelling a reservation (PDM, Seminar, or Plant Tour) and get a full refund for those members who have paid by credit-card. This policy also addresses the refund policy for no-shows.


You can register on our website ( for a PDM, Seminar, or Plant Tour anytime up to 48 hours (2 days) before the event starts. For example, if the event starts at 5:30 PM on Wednesday, you can register (or cancel a reservation) up to 5:29 PM on the proceeding Monday.  If you miss this cutoff, please send an email no later than noon on the day of the event to [email protected] notifying us that you will not attend. If you have paid with a credit card, you will be reimbursed.  If you are a no-show and have paid with a credit card, you can be reimbursed once per fiscal year (July 1st to June 30th).


Certification course learning systems will be shipped within one week of the class starting.  If the books are shipped to the VP of Education (without being opened and at the student’s expense) prior to the start date of the class, then a full refund can be received.  If the learning system has been opened, it cannot be returned but a partial refund (minus the learning system cost) can be received.  No refunds will be issued once the class has started.